Easy Pricing August 2021 Update
Dear Valued Customer,
The team here at United Site Services (USS) takes pride in providing essential services for our customers. That’s why we’ve made substantial investments in recent years transforming the way we do business in order to better support you and deliver on our promise of an Easy, Safe and Clean experience.
Eliminating Extra Fees
As the next step in our transformational journey, we are pleased to announce that we are eliminating all extra fees from our quotes and invoices. Moving forward, your standard invoice for portable sanitation services will only include line item charges for the Rental, Service, Hand Sanitizer, Delivery/Set Up/Removal, and Tax (where applicable). Our goal is to make it easier for you to review and understand the value we provide behind each line item and simplify the processing of your invoice. A detailed explanation of each of the charges you can expect to see on your invoice moving forward is enclosed.
Providing High-Quality Service
At this time, we must also address the economic conditions impacting all businesses due to record inflation, supply chain shortages, and a competitive labor market. Effective August 15, we will be implementing a moderate price increase to all open and new orders. This increase will impact both the rental and service charges as the cost of providing both our equipment and our services has risen over the course of 2021.
Investment in Technology
A large part of this investment connected our people and our equipment. Now all portable sanitation units are tagged with a unique QR code that is scanned at the time of delivery, with every service, and upon pickup, creating a digital record of our work on your site. All service trucks are equipped with GPS tracking and all service technicians perform their work with smartphones. Today, we dynamically update our service routes throughout the day to help us hit every site, providing an increased level of service reliability. You can check out the technology in action here.
If you have any questions, please feel free to reach out to our Customer Care team at 1.800.TOILETS. We appreciate your business.
The USS Team
Download August 2021 Easy Pricing Customer Letter
Learn more about the details of the line item charges on your invoice here.
Pay Your Invoices Online
Register for a USS Bill Pay account to enroll in paperless billing and start paying your invoices online.
For Tri-State Customers, access the Bill Pay Portal here.
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